How do I cancel an order?
All orders once placed are finalized and products are not able to be edited or changed. Order cancellation requests will be considered but are not guaranteed. Orders are shipped as quickly as possible and cannot be cancelled once they have been submitted. Once you have received your items, you may send them back for a refund as long as they are unopened and unused.
How do I contact customer service?
You can contact one of our Lash Experts Monday – Friday between 9:00am – 5:00pm CDT at firstname.lastname@example.org
What is the most dramatic JLash?
The most dramatic JL BeautyCo style is “JESICA” in our collection. We recommend this lash for the most glamorous and bold looks.
What is the most natural JLash?
The most natural JL BeautyCo style is “PRINCESS” in our collection in our collection. We recommend this lash for anyone new to wearing lashes or for an everyday look.
SHIPPING & RETURNS
My tracking number is not showing any information.
Tracking is emailed to you the moment your order ships. However, USPS does not update tracking for 24-48 hours after the initial scan of your shipment. We ask that you check back in 48 hours. If you still do not see tracking information, please contact one of our Lash Experts at email@example.com.
Do you offer exchanges and returns?
All sales are final. Due to the nature of our product we do not offer refunds or exchanges, except in the case of receipt of damaged products. If you receive a damaged item, please immediately send us a picture of your shipment box as well as the items that arrived damaged at firstname.lastname@example.org
If an item may be considered defective, please email email@example.com
indicating your Name, Order Number, and A Photo of The Product. Defective items need to be addressed within 30 days from the day of purchased. If the product is deemed defective by firstname.lastname@example.org, you will be eligible for a refund or replacement of the same item.
Customers are responsible for the return-shipping fee, and it is not refundable. You will be provided with the correct return address. Refunds are made in the original form of payment and are issued to the person documented on the original order. Please note, we only accept returns from jlbeautycom.com orders. In case of delay, lost or stolen packages, please fill out a claim at USPS.com so USPS may try to locate your order as soon as possible. Once a claim has been filed please send us the claim information and we will wait on the results of the claim before proceeding forward.
Processing time is 1-2 business days for regular orders and for Rush Handling order 24 hrs. All orders placed Fridays after 2 pm or during the weekend or Holiday will be processed the next business day.
For refuse packages the shipping fee will be charged to the payment form selected during checkout and will be subtracted from any refund.
Incorrect Shipping information
Please understand that our system prints out shipping labels according to what the customers placed on their shipping and billing information. Our fulfillment team processes the orders right away. Please contact USPS to reroute your package in case of any error on shipping information. The Reshipment Fee in all orders returned to sender is $2.99. We cannot guarantee replacement of lost or stolen packages shipped.
OFFERS AND PROMOTIONS
jlbeautyco.com occasionally offers special offers and promotions. Customers can apply one promotion code per order. jlbeautyco.com offers free U.S. shipping on all orders over $50. Free shipping will automatically be applied to your order at checkout when cart value is equal to or over $50 (after discounts and taxes).